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Warranty

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Warranty Policy

10-Year Limited Warranty

Smith & Noble is proud to extend a 10-year limited warranty on all Smith & Noble Custom Window Covering products. This is part of our commitment to providing the highest quality products, which has been our continued tradition since 1987.

Covered by a 10-year Limited Warranty

• Smith & Noble Custom Window Covering products are covered for defects in materials, workmanship or failure to operate for 10 years from the date of purchase (unless a shorter period is provided below), provided that the original retail purchaser continues to own the product.
• All internal mechanisms.
• Fabric delamination.
• Components, brackets and operational cords.
• Repairs and/or replacements will be made with like or similar parts or products. Fabric style, colour or components may vary depending on original purchase date.
• Smith & Noble automation components are covered for 5 years from the date of purchase.

Not Covered by a 10-year Limited Warranty

• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the product.
• Exposure to the elements (sun damage, wind, water/moisture, salt air) and discolouration or fading over time.
• Normal maintenance associated with motors and related accessories including, but not limited to, recharging and replacement of batteries.
• Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
• Shipping charges, cost of removal and reinstallation.
  

Smith & Noble (or its licensed fabricator/distributor) will repair or replace the product or components found to be defective.

TO OBTAIN WARRANTY SERVICE:

• Contact your original dealer (place of purchase) for warranty assistance.
• Contact Smith & Noble at 855-693-1397 for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.

NOTE: In no event shall Smith & Noble or its licensed fabricator/distributor be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province.

Different warranty periods and terms apply for commercial products and applications.